Legal
Version 1.4 · Last updated: July 2026
Document ID: DPT-PRIV-001 · Classification: Public · Copyright © 2026 Del Portal Technologies S.A.C. All rights reserved.
This Policy has been prepared in Spanish and English; in the event of any conflict, inconsistency or difference of interpretation, the Spanish version shall prevail.
Del Portal Technologies S.A.C. ("Del Portal", "we", "our" or "us") is a company incorporated in the Republic of Peru and is the controller responsible for the processing of the personal data described in this Privacy Policy ("Policy").
Data controller: Del Portal Technologies S.A.C..
Tax ID (RUC): 20616178556
Registered address: Av. Javier Prado Este N.° 560, Int. 1302, San Isidro, Lima, Perú
Official website: https://delportaltechnologies.com
Privacy and rights-exercise contact: legal@delportaltechnologies.com
Personal data banks: the personal data processed through our channels is incorporated, as applicable, into the following personal data banks owned by Del Portal Technologies S.A.C., registered with Peru's National Registry for the Protection of Personal Data (RNPDP): «PROSPECTO DE CLIENTES» (code No. PJ-2026-3760); «USUARIOS DE LA PAGINA WEB» (code No. PJ-2026-3761); and «QUEJAS Y RECLAMOS» (code No. PJ-2026-3762); and «USUARIOS DE APLICACIONES FINANCIERAS» (code No. PJ-2026-3780), the latter corresponding to our financial applications (such as Zent), whose specific privacy notice and processors are detailed in each application's privacy notice. The incorporation of data into each bank depends on the channel or application used and the purpose stated.
This Policy explains what personal data we process, for what purpose, on what legal basis, with whom we share it, how long we keep it, and how you can exercise your rights. It applies to the delportaltechnologies.com website, the support portal, our commercial and legal communications, and the other processing activities described here.
Legal framework: we process your personal data in accordance with Law No. 29733, the Personal Data Protection Law, and its Regulation approved by Supreme Decree No. 016-2024-JUS.
We process personal data only in the channels set out below:
| Collection channel | Data we process | Purpose | Legal basis |
|---|---|---|---|
| Website (delportaltechnologies.com): visitors and contact forms | Name, email address and the content of your enquiry; basic technical data (e.g., IP address and browsing data strictly necessary to serve the site). | Handle your enquiries, respond to information requests, and operate and secure the site. | Consent for the forms; preparation or performance of pre-contractual measures requested by the data subject, where applicable. Technical data strictly necessary to deliver and protect the site is processed in a limited way, for the indispensable time, and without using it for additional purposes. |
| Support portal (delportaltechnologies.com/support) | Name, email address and the content of the tickets you send us. | Receive, manage and respond to your support requests. | Performance of the support/service relationship; consent. |
| Commercial and legal email (sales@ / legal@ delportaltechnologies.com) | Name, email, company and the content of your communication. | Handle commercial enquiries, quotations and legal or contractual matters. | Pre-contractual or contractual measures; consent for commercial prospecting. |
| Beta program (if we enable sign-up) | Contact data you provide when signing up. | Manage your participation, inform you about the beta and gather feedback. | Consent. |
| [PLANNED — not yet active] Online license activation for paid products (server/platform, add-ons) | License and device data associated with activation (e.g., license key and device identifier). | Issue, validate and administer paid licenses and prevent fraud or unauthorized use. | Performance of the license agreement and processing strictly necessary to issue, validate, administer, and protect the license. Where additional processing is not necessary to perform that relationship, we will request the data subject's consent or apply another basis expressly permitted by Peruvian law. |
The last channel is described as planned functionality and is not yet active. When we activate it, we will inform you and update this Policy if necessary.
We do not request sensitive data and our corporate channels are not designed to process it. We ask that you not include sensitive information in enquiries or tickets unless strictly necessary and supported by an adequate legal basis. If we incidentally receive such information, we will limit its processing, apply reinforced measures, and delete it when it is no longer necessary. We do not carry out profiling or automated decisions producing legal effects on you.
Advertising or commercial-prospecting communications will be sent only where we have the recipient's direct consent or where another basis expressly permitted by law applies. Each communication will include a simple, free mechanism to withdraw consent or object to further messages. Such requests will be handled within the maximum legal period of ten (10) days. If we make a first contact using data obtained from a publicly accessible source, we will be able to disclose that source and will not repeat the contact if we do not obtain the corresponding consent.
The delportaltechnologies.com site uses only cookies or storage that are technically necessary to function correctly and securely (for example, to maintain the session, remember basic preferences or protect the site). These necessary cookies do not require your consent; we inform you of them here for transparency.
To measure site traffic we use Cloudflare Web Analytics, a privacy-respecting analytics tool. Cloudflare Web Analytics does not use cookies or provide us with persistent identifiers or individual profiles. Cloudflare may temporarily process technical data necessary to provide and protect the service; Del Portal receives only aggregate metrics (for example, page views, approximate number of visitors, country, and device type). As long as this configuration is maintained and no tracking technologies are introduced, we do not use a consent banner for analytics.
If in the future we introduce cookies or analytics or marketing tools that use tracking cookies or that make individuals identifiable, we will request your prior consent through a mechanism that lets you accept, reject or configure them granularly, and we will update this Policy. You may also configure your browser to block or delete cookies; disabling necessary cookies may affect how the site works.
We do not sell your personal data or transfer it to third parties for marketing purposes. The support ticketing system is developed and operated by Del Portal. To operate the website, support and traffic measurement, we rely on the following providers, who act as data processors, follow our instructions and are bound to protect your information:
| Provider | Service | Processing |
|---|---|---|
| Hostinger | Website and support-application hosting | Delivery of the site content and the technical connection processing necessary to provide the service. The content of the corporate contact-form message is not stored on the site, as it is sent through the user's own email client. |
| Supabase | Managed database (PostgreSQL), region us-east-1 (United States) | Storing the personal data contained in support tickets. |
| Google (Google Workspace / Gmail) | Corporate email | Receiving and managing contact, commercial and legal email. |
| Cloudflare, Inc. | Cookieless web analytics (Cloudflare Web Analytics), United States | Aggregate measurement of site traffic (page views, approximate visitors, country, device). Del Portal receives only aggregate metrics and no persistent identifiers or individual profiles. |
| Brevo (Brevo SAS) | Transactional email delivery, France (European Union) | Delivery of the Complaint Form copy, the registration code, and the related transactional communications for the Complaints Book. It processes only the data strictly necessary to send those communications. |
International transfers (cross-border data flow): our providers host and process data on servers located outside Peru. In particular, the website and the support application are hosted on Hostinger; the personal data in support tickets is stored on Supabase, in the us-east-1 region (United States); Google processes email on its global infrastructure; and traffic analytics is processed by Cloudflare, Inc. in the United States. Brevo (Brevo SAS) processes in France (European Union) the data necessary to send the transactional communications related to the Complaints Book. When we transfer data outside Peru, we adopt the safeguards required by Law No. 29733 and its Regulation, verifying that the recipient offers an adequate level of protection or relying on contractual clauses or other valid transfer mechanisms. You may request further information by writing to legal@delportaltechnologies.com.
We keep data according to the following criteria:
• Website enquiries and non-contractual email: while we handle them and for up to two (2) years from the last interaction.
• Commercial prospecting: until consent is revoked, objected to, or withdrawn and, at most, for two (2) years from the last interaction.
• Support tickets: for the duration of the support and for up to two (2) years from ticket closure, unless a legal obligation or liability justifies a longer period.
• Contractual or legal communications and documentation: for the duration of the relevant relationship and, thereafter, for the applicable limitation periods or retention obligations.
• Beta program: for the duration of the program and up to one (1) year after it ends, or until consent is withdrawn where applicable.
Once these periods expire, data will be securely deleted, blocked, or anonymized, as appropriate.
We apply technical and organizational security measures that are reasonable and appropriate to the risk, aimed at preserving the confidentiality, integrity and availability of the personal data we process, including access controls, encryption where appropriate, and secure development practices. No system is completely infallible; in the event of a security incident affecting personal data, we will act in accordance with applicable law, including notifying the National Authority for the Protection of Personal Data within the legal deadlines where required.
As the data subject, you may exercise at any time your rights of:
• Access: to know what data of yours we process and how.
• Rectification: to correct inaccurate or outdated data.
• Cancellation (erasure): to ask us to delete your data where appropriate.
• Objection: to object to processing on legitimate grounds.
These are the ARCO rights. You may also exercise the rights of portability and of withdrawal of the consent given, in accordance with Law No. 29733 and its Regulation.
To exercise them, write to us at legal@delportaltechnologies.com, stating your request and the information that allows us to identify you. We will handle information requests within eight (8) business days; access requests within twenty (20) business days; and rectification, cancellation, or objection requests within ten (10) business days, counted from the day after they are submitted, without prejudice to the extensions permitted by the Regulation. If you believe we have not handled it properly, you may file a complaint with the National Authority for the Protection of Personal Data (ANPD) of Peru's Ministry of Justice and Human Rights.
Our products, website and services are not directed to minors, and we do not knowingly collect personal data from minors. If you become aware that a minor has provided us with data without the appropriate authorization, please write to legal@delportaltechnologies.com so we can delete it.
We may update this Policy from time to time to reflect changes in our processing, our services or applicable law. We will publish the current version at delportaltechnologies.com, indicating its "Last Updated" date. Where changes are material and affect your rights, we will inform you through appropriate means and, where required by law, request your consent.
Del Portal Technologies S.A.C.
Tax ID (RUC): 20616178556
Registered address: Av. Javier Prado Este N.° 560, Int. 1302, San Isidro, Lima, Perú
Website: https://delportaltechnologies.com
Support portal: https://delportaltechnologies.com/support
Privacy and rights exercise: legal@delportaltechnologies.com
This Policy has been prepared in Spanish and English. In the event of any conflict, inconsistency or difference of interpretation, the Spanish version shall prevail.